eSIM, explained
Frequently Asked Questions
Get a clear answer before checkout, during setup, or whenever you need support.
Most asked
Start with what most people need
Compatibility, QR delivery, and activation help — open the right answer in one click.
Everything in one place
Browse questions by topic
Filter purchase, activation, or support questions and expand the answer without leaving the page.
Purchase and Payment
3Yes. You don't need an account. Standard checkout needs only email and payment; QR delivery and updates come by email.
We support card payment, Apple Pay, and Google Pay. Everything is secured through the safe Stripe payment gateway.
Yes, after payment you'll receive a payment confirmation. Upon request, we can issue an invoice based on the details you provide.
Activation and Usage
4Once payment is confirmed, we display the eSIM QR code, SM-DP+ details, and activation code and send the information by email. On your phone, go to Settings → Mobile Data → Add eSIM.
Both the phone model and its exact regional variant must support eSIM, and the device must be carrier-unlocked. The fastest way to confirm this is our compatibility checker.
The start trigger and validity period are shown on each plan. Depending on the offer, validity begins on activation or on the first connection to a supported network; the selected plan terms apply.
It depends on the selected plan. The plan summary states whether the eSIM is data-only or includes a number, calls and/or SMS, including any geographic limits.
Support and Refunds
3First, follow the instructions on the order page and in the 'How It Works' section. If the problem persists, contact support with your order code. After checking the order, delivery and eSIM usage state, we will propose a refund, re-issue or another remedy.
You can view the QR code again from your account or order page using your email or order code. Check the instructions before another installation, as some activation codes are single-use.
If you have not added the eSIM to a phone yet, contact us with your order code. We check the order, delivery and activation state before deciding whether refund, re-issue or another remedy fits.
Your next step
Go straight to the right tool
Check your phone, top up an existing eSIM, or return to your orders.
Still unsure?
Message us by chat or email. Include your order code and what you see so we can pick up with a specific next step.